Marleylilly Return Policy
All customized products from Marleylilly are final sale due to the personalized nature of monogrammed gifts. If you receive something and for some reason you are not satisfied with your purchase, please Contact Us so we can help you!
Monday Dress Return Policy
Need to return something for a store credit or credit card refund?
GET YOUR RMA NUMBER HERE: mondaydress.marleylilly.com/account/rma/orders
Please note that if an order is returned without an RMA number, you will only be able to receive store credit for your purchase.
All items purchased on Sale, Clearance or Flash Sale are NON-RETURNABLE. Additionally, you MAY NOT return, Accessories, Jewelry, Undergarments, Scarves, Hats or Gift Certificates. If an item is eligible for a return, it must be unworn, unwashed and with the original tags/boxes attached. If items are returned with make up stains or damaged, they are not eligible for return.
We request that shoes are returned in their original box and mailed back inside an additional protective shipping box.
Please inspect your order upon arrival. If you receive a damaged or defective item, please Contact Us so we can help you!
If our returns department receives the merchandise within 14 days of delivery, a refund will be issued to the original form of payment.
If our returns department receives the merchandise within 15-30 days of delivery, an online gift code will be sent to the email address provided on your original order.
If our returns department receives your return past the 30th day of delivery or the return does not meet the guidelines as outlined in our return policy, the items are not eligible for return.
You can send your package back to us using the trackable shipping method of your choice. We are not responsible for any packages lost or damaged in the mail and we cannot issue any refunds for them.
Because merchandise is available in limited quantities, we are unable to offer exchanges. We suggest placing a new order for any items you want and following our return policy as outlined above.
Policy on Free Gifts / Promotions:
In the event of a return, the free gift(s) must also be included in the return shipment. If the free gift(s) is not returned, the credit card used for the initial purchase will be charged the full retail price of the free gift(s). If you choose store credit as your refund type, you will not be required to return the free gift(s).